Privacy Policy

Last updated: 26 October 2026
This privacy policy discloses the privacy practices for sports-train.com. This privacy policy applies solely to information collected by this web site and the sports-train app. It will notify you of the following:
  • What personally identifiable information is collected from you through the web site and/or, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Sports-train.com is owned and operated by Kaioko Limited (collectively referred to as 'we', 'us', or 'our' in this privacy notice).
We only collect information that you voluntarily enter into the sports-train website or app. We do not sell, rent or share this information to/with anyone.
Your team coaches and trainers have access to the data you enter and may also enter data into the system on your behalf - for example schedules, training plans, video. You will have access to any data entered on your behalf
We will not contact any athlete account holders directly, unless asked to do so by one of your coaches. If you contact us with a support request we will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than the services listed under Services We Use below, which handle data only so that the system can work.
Unless you ask us not to, we may contact you (coach accounts only) via email in the future to tell you about upgrades to the system, or changes to this privacy policy.
What Information Do We Collect?
We collect the minimum amount of information required to operate the system. This is usually First Name, Surname, and email address which is required to create your account. Typically this data will be entered by your coach. Email address is only required to deliver your account details electronically if desired.
All additional data is entered in order to enhance the benefit to you of using the system, and is not required. For example date of birth, gender, and test scores may be entered in order to calculate Peak Height Velocity. Wellness and training data is entered to help set training intensity and to manage training loads. None of this data is used by us, or shared with any third party. It is simply stored securely for use by you and your coaches.
Where your club takes payments through the system (for example membership, training fees or competition entries), payments are processed by Stripe. Your card details are entered on Stripe's own secure pages and held by Stripe. We never see or store your card details. We keep a record of each payment (who paid, what for, the amount and the date) for 6 years, as required for accounting purposes.
Services We Use
To run the system we use a small number of trusted services. They handle data on our behalf, only so that the system can work, and do not use it for their own purposes. Each of them is required to protect your data to at least the same standard as described in this policy:
  • Amazon Web Services: hosting of the website, the app's pages, the database and uploaded files (photos, videos and documents). Data is stored in the European Union (Ireland).
  • Google Firebase and OneSignal: delivery of app notifications to your phone.
  • Stripe: payment processing, where your club takes payments.
  • Your phone's own speech recognition service (Google on Android, Apple on iPhone): turning your speech into text when you use voice input in the app.
Your Access to and Control Over Information
All information entered by you into the site is available for you to see and edit at any time.
Information entered about you by your coaches and trainers is also available for you to see and edit at any time.
Should you wish to delete or correct any data we have about you please contact us any time by email or using the Contact Us section of this web site. To delete your whole account, see Deleting Your Account below.
Please contact us if you wish to express any concern you have about our use of your data
Security
We take precautions to protect your information. When you submit any information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as injury or illness information), that information is encrypted and transmitted to us in a secure way via https.
Any sensitive data about you stored in our database is encrypted and can only be viewed you and coaches/trainers that you have granted access to that information
The servers on which we store personally identifiable information are kept in a secure environment.
Communication and Messaging
The sports-train system provides the ability for your coaches to send messages to you, and to schedule automated notifications and reminders which are generated by the system.
These messages can be sent by email, SMS, or other methods.
You can opt out of receiving any messages by removing your contact details from the system at any time, or by contacting your coach/trainer.
Messages and reminders will only be related to matters concerning your team and coaching staff. Any advertising or promotional messaging is prohibited.
Your contact details will never be given to a third party for the purposes of messaging.
The Sports-Train App
The app asks for some permissions on your phone. Each is used only for the purpose described, and you can refuse or switch it off at any time in your phone's settings.
  • Camera, photos and videos: used only when you choose to upload a photo, video or document, for example an activity or an ID document. Nothing is taken or uploaded without you choosing it.
  • Microphone: used only when you tap a microphone button to speak instead of typing. Your speech is turned into text by your phone's own speech recognition service, and the text is placed in the box for you to check before saving. We do not record or keep any audio.
  • Notifications: used to let you know about messages, reminders and updates from your club. Your phone is registered for notifications when you log in.
  • Alarms: coaches can choose to set drill timer alarms on their own phone. These are scheduled on the phone itself and nothing is sent to us.
The app does not use your location, and does not contain advertising or tracking.
Children
Many of the athletes using the system are under 18. Their accounts are usually set up by their club, and a parent or guardian can be linked to their child's account. Information about young athletes, including any health, injury, wellness or growth information, is only visible to the athlete, their linked parents or guardians, and the coaches and staff at their club who have been given access.
We never use children's information for marketing, and never share it except as described in this policy.
Deleting Your Account
You can ask for your Sports-Train account to be deleted at any time.
In the Sports-Train Plus app
Go to your Account page and tap "Delete my account" at the bottom. Parents can also ask for a linked child's account to be deleted from the same page. If you are a club administrator, please contact us instead, so that your club is not left without an administrator.
Without the app
Email support@sports-train.com with your name, your club and the account you would like deleted. We may contact you to confirm the request is genuine before going ahead.
What happens next
Your account is deleted 14 days after the request. During that time you can cancel the request from the same page in the app, and your club administrators and any linked parents are notified so that nobody is surprised.
When your account is deleted, we delete your login details, contact details and photo, and the information that is only about you, such as training logs, wellness entries, goals, journals, videos, photos, uploaded documents and routine fitness test results.
Some records have to be kept for a set period after the account is deleted. They are hidden, can no longer be seen in the system, and are deleted at the end of that period:
  • Medical and injury records, related rehabilitation test results, and messages between athletes and coaches: kept for 8 years from the date the account is deleted, or until the athlete's 25th birthday if that is later.
  • Payment records: kept for 6 years.
While these records are kept, we also keep a minimal record of your name and date of birth, held separately with restricted access, so that they can be found if needed. This is deleted when the last of them is deleted.
Records shared with other people, such as team match statistics, attendance registers and club records, stay in place but are shown as "Account Deleted" instead of your name.
If you need a copy of any kept records, please email support@sports-train.com.
Updates and Contact
Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately using the Contact Us section of this web site.